Commercial launch pending
Refund Policy
The owner has confirmed that the legal operator identified below owns and operates Promtly. Paddle is connected, but live verification and approval are not complete; these pages do not assert that live sales are authorised.
Publication operator
Registered full legal name: NURYM AUYEZKHAN.Status: Spanish sole proprietor (trabajador autónomo), trading as Promtly, not a limited company.NIF / NIE: Z3269028C.Country and municipality: Rocafort, Испания.Business postal address: Calle José Dolz, 20, 46111 Rocafort (Valencia), España.Legal and privacy contact: nurymauyezkhan@icloud.com.Telephone: [+34 695 199 947](tel:+34695199947).
Requesting a refund
Customers may request a refund within 14 calendar days of their initial subscription payment or a one-time Premium report purchase. Refund requests are handled by Paddle, our Merchant of Record, under Paddle’s Refund Policy and applicable consumer protection laws. Customers may request a refund through the link in their Paddle purchase receipt or at https://paddle.net. Requests outside this period may still qualify under mandatory consumer protection laws or Paddle’s applicable refund policies. Nothing in this policy limits statutory consumer rights.
Cancellation is not a refund
Cancelling a subscription prevents future renewals. Paid access remains available until the end of the current paid billing period unless a refund or other applicable action ends access earlier. Cancellation does not automatically request a refund. A separately purchased report remains accessible after membership cancellation unless its own purchase is refunded or reversed.
Effect of refunds and reversals
A confirmed refund or resolved chargeback reversing a report purchase removes the corresponding report entitlement. A subscription refund or reversal is reconciled against the paid access it covers. These changes rely on confirmed payment-provider information, not browser redirects. A pending dispute is not represented as a resolved reversal. Independently valid purchases remain separate from changes to membership.
Digital content and consumer rights
Nothing here imposes an all-sales-final or no-refunds rule. Mandatory Spanish and EU consumer protections, including remedies for non-conforming digital content, remain available. Where immediate digital delivery affects a statutory withdrawal right, any required explicit consent and acknowledgement must be collected separately at checkout. Accessing this page or publication alone is not that consent.
Publication support
The Spanish sole proprietor operating as Promtly is responsible for publication and product-access questions; contact nurymauyezkhan@icloud.com. Paddle handles payment and refund support in its separate Merchant of Record role, subject to the verified configuration. These terms describe Promtly’s digital publication and do not import another product’s payment, refund or software licensing terms.